Return/REFUND policy.
We, our, us, all imply DOuble G Media or it’s affiliates.
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ReFUNDS
With the nature of digital media being what it is, returns or refunds will not offered for the following in regards to hired services:
any Services rendered to the client up to the point of RECEIVING PROOFS/PRINTS, IE. YOU WILL FORFEIT YOUR DEPOSIT.
any proofs or final edits delivered to the client, meaning the client has a copy of the work, AND HAS PAID THE INVOICE IN FULL.
any failure to attend the booked session or event, YOU WILL FORFEIT YOUR DEPOSIT.
WITH REGARDS TO SPECIAL CIRCUMSTANCES, IE. INCLEMENT WEATHER, GOVERNMENT MANDATES, FAMILY DEATHS, ETC. PREFERENCE WILL BE GIVEN TO RE-BOOKING FOR A DIFFERENT DATE, HOWEVER, REFUNDS WILL BE ASSESSED ON A CASE BY CASE BASIS IF THE BOOKING CANNOT BE RESCHEDULED. THIS DOES NOT IMPLY THAT YOU WILL RECEIVE A REFUND, ONLY THAT CONSIDERATION WILL BE TAKEN DUE TO THESE TYPES OF CIRCUMSTANCES, AND IF DEEMED APPROPRIATE, A REFUND MAY BE ISSUED. Please keep in mind, We will not bump another client’s booking in order to accomodate a reschedule.
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Print PRODUCT RETURNS
WITH THE NATURE OF PHOTO MEDIA BEING WHAT IT IS, AND EACH PRINT BEING PRINTED SPECIFICALLY for each ORDER, RETURNS, REFUNDS, and exchanges WILL NOT BE OFFERED FOR THE FOLLOWING IN REGARDS TO PRINT PRODUCTS:
any product that is delivered and not damaged during shipping (see damaged products below).
Any order that has already been printed.
any product that has already been shipped.
any custom ordered product, outside of what is offered at the time on the site.
**if you change your mind and decide you do not want the product you have ordered, you must contact us prior to the item(s) being printed to be eligible for a refund. 0rders are usually printed within 2-7 business days, depending on the type of print ordered.
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Clothing Products
Returns, refunds and exchanges will be available for clothing items that are in the original condition, tags intact, unwashed, and shipped back in the original packaging. In order to qualify for a return or exchange, please follow these next steps:
You must provide a copy of the original receipt with your initial request for return/exchange, submitted through our contact page.
you must cover the cost to ship the item(s) back. We suggest using a trackable shipping method so that you will know when the item has been delivered to us. VIew our shipping policy here.
**Note: If you chose to use a trackable shipping method, please forward on the tracking number to us so we can ensure that your item(s) have been received, and are able to notify you accordingly.
we will review the item(s) when recieved to ensure they are in resaleable condition prior to issuing a refund. We will notify you when the refund has been completed, if applicable. Please note that refunds may take some time to appear on your credit card, if the refund has not shown up within 10 business days, please contact us and we will look into the delay.
exchanges will be processed accordingly based on our correspondence with you during your initial exchange request, ie. different sizing, different colour, etc. Return Shipping of the original item(s) will be at the customers expense. VIew our shipping policy here.
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Damaged and Lost products
If your item(S) is or are damaged during the shipping process, you may need to file a report with the shipping agency immediately upon receiving your item(s), and notify us that your product has been damaged. If this is the case, please reach out via our contact page and we will work with you to receive either a replacement for the damaged product or a credit towards another piece, at our discretion.
If your item(S) is or are lost during the shipping process, as defined by not receiving your item(s) within 30 days of the original shipping date, please reach out to us via our contact page and we will help you look into the location of your item(s) with the shipping agency, and if the conclusion is found that the item(s) are lost in transit, we will work with you to receive either a replacement for the damaged product or a credit towards another piece, at our discretion.
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For any other questions or concerns not addressed in this policy, please contact us via our contact page.
Best Regards,
Double G Media